Last updated: July 21, 2026. STOGA accepts eligible return requests made within 30 days after delivery.
Request a return
- Email cs@stoga.com with your order number and reason for return.
- Wait for return approval and the instructions that apply to your order.
- Pack the product securely with included parts and send it to the approved return address.
- Keep the carrier receipt and tracking until the refund is completed.
Return address
STOGA
1827 W Kavanagh Ave
Tracy, CA 95376
United States
Returns sent without approval may be delayed or unable to be matched to an order.
Condition and inspection
Products should be returned with included components and without damage caused by misuse, unauthorized modification, or improper packing. STOGA will inspect the return and email the decision.
Refund timing
Approved refunds are sent to the original payment method. Bank and payment-provider posting times are outside STOGA control. Return shipping arrangements and any applicable deductions will be stated in the return authorization before you ship.
Damaged, defective, or incorrect items
Contact cs@stoga.com as soon as possible with photos or video so STOGA can review the issue and provide the appropriate resolution.