Clear help, before and after checkout.

Standard delivery is free. Current estimates are 7–15 days for the United States and Canada, and 10–20 days for Germany, the United Kingdom, France, Spain, Australia, and Italy. Estimates begin after processing and may be affected by customs, weather, peak periods, or carrier events.

Yes. Express delivery is estimated at 3–7 days for the United States and Canada for USD 8 or local equivalent, and 7–15 days for the other listed markets for USD 12 or local equivalent.

Tracking is sent to the order email when it becomes available. Contact jacobk@stoga.com promptly if the shipping address is incorrect; changes are not guaranteed after fulfilment begins.

Email jacobk@stoga.com with the order number. For damage, include clear photos of the product, packaging, and shipping label, and keep the packaging until support responds.

No. It is positioned for comfort after common bug and insect bites. For serious allergic reactions or rapidly worsening skin reactions, seek professional care instead of relying on any after-bite device.

Visible red light is integrated around the IRH-1 contact area and operates from the same side as controlled warmth and electric suction. It is presented as a visible device mode and contact-surface feature.

Yes. Heat, electric suction, and visible red light are arranged on the same contact side so the selected area is easy to position on intact skin.

Use it externally on intact skin only. Do not use it on open wounds, eyes, mucous membranes, or highly sensitive areas. Stop if warmth or suction is uncomfortable.

No. The M81 uses purple-blue attraction light and a replaceable glue board. It does not use an electrified grid and is not sold as a mosquito repellent.

Only in a dry, protected covered area. Keep it away from rain, pool splash, irrigation, strong wind, and direct moisture.

A trap catches adults but does not remove eggs or larvae at the breeding source. Clean spills, ripe produce, waste areas, drains, and damp plant soil as appropriate, reduce competing light and food, and adjust placement based on observed activity.

Replace it when it is full, dusty, or no longer tacky. Handle a fresh board by its clean edges and avoid touching the adhesive surface.

Email cs@stoga.com within 30 days after delivery and include the order number and reason for the request. Wait for return instructions before mailing anything.

Eligible devices are covered for manufacturing defects for one year from purchase. It does not cover misuse, accidents, unauthorised modification, improper storage, normal wear, consumable glue boards, or damage from moisture or using a product outside its instructions.

Approved returns are sent to STOGA, 1827 W Kavanagh Ave, Tracy, CA 95376, United States. Do not mail a product until support issues return instructions.